Research Evaluation
Platform Evaluation
Part of a master's dissertation at the Faculty of Engineering, University of Porto.
Estimated time: 25–30 minutes
Responses are anonymous unless you choose to provide an email address. Data is collected solely for academic research, retained until publication of the dissertation, and processed under FEUP's research ethics framework. By submitting this form you consent to this use.
Profile
Tasks
Questionnaire
Part A: Participant Profile
A1. What is your current role?
A2. Years of professional experience?
A3. Familiarity with ITSM tools?
e.g., Jira Service Management, ServiceNow, Zendesk, Freshservice
A4. Have you experienced coordinating tickets across multiple organisations?