Flowzao
Research Evaluation

Platform Evaluation

Part of a master's dissertation at the Faculty of Engineering, University of Porto.

Estimated time: 25–30 minutes

Responses are anonymous unless you choose to provide an email address. Data is collected solely for academic research, retained until publication of the dissertation, and processed under FEUP's research ethics framework. By submitting this form you consent to this use.

Profile

Tasks

Questionnaire

Part A: Participant Profile

A1. What is your current role?

A2. Years of professional experience?

A3. Familiarity with ITSM tools?

e.g., Jira Service Management, ServiceNow, Zendesk, Freshservice

A4. Have you experienced coordinating tickets across multiple organisations?