Problem Evaluation — Inter-Organisational Ticket Coordination
You are invited to take part in this survey as part of a master's dissertation (FEUP, University of Porto). The goal is to understand, based on your professional experience, the reality of managing tickets/incidents that involve multiple organisations. It takes 5 to 7 minutes. Responses are confidential.
Block A — Background
What is your current role?
Which sector does your organisation operate in?
For how many years have you dealt with tickets or incidents involving other organisations?
In a typical week, with how many external organisations do you coordinate tickets?